Water Heater Service in Heather Glen & Kowald Lane
Pilot out or hot water fading in a 2019 home on North Kowald Lane? Call or text now, day or night, and get a price before any work starts.
- Answered 24/7 in Heather Glen
- Thermocouples typically $125–$250
- Price given before work begins
Water heater trouble?
- ZIP
- 78130
- Where
- off Post Road, east of I-35
- Homes
- Heather Glen Phase 2, 2019
- Water
- public water and sewer
Heather Glen is a small pocket of 2019-built homes along North Kowald Lane, recorded as Heather Glen Phase 2 with its own homeowners association (HOA) and zoned to Comal Independent School District (ISD). From I-35 at FM 306, take the access road south and turn right on Post Road.
Do Heather Glen homes have gas water heaters?
Gas reaches the street, but check yours. Listings on North Kowald Lane show natural gas available, along with public water and sewer. That tells you gas reaches the street, not what your own heater burns.
So check the heater itself. A gas heater has a metal vent pipe rising from the top and a gas line with a shutoff valve beside it; an electric one has neither. Citywide, the City's utilities page (opens in a new tab) notes that CenterPoint supplies gas to many areas but not every part of New Braunfels. The gas vs electric and sizing guide covers what each fuel means for running costs.
What usually fails on a 2019 water heater?
Usually one part rather than the whole heater. Tank water heaters typically last 8 to 15 years, so a 2019 tank is still in the first half of its life, and trouble at this stage tends to look like this:
- Pilot keeps going out: often the thermocouple, on a gas water heater.
- No flame at all: the gas control valve or the igniter.
- Warm but never hot: a thermostat, or an element if electric.
- Rumbling: sediment that a flush can clear.
Scale has settled since the builder first filled the tank. If it has never been drained, or the anode rod never checked (A.O. Smith (opens in a new tab) says at least every 3 years), both are due. When the symptom is simply cold water, work through the no hot water checklist before you call.
Heather Glen is on public water. If that supplier is New Braunfels Utilities (NBU), its 2019 water quality report (2018 data) averaged 15.1 grains per gallon, very hard by U.S. Geological Survey (USGS) standards, and NBU hasn't printed a hardness figure since.
One more item worth a look at this age is the expansion tank, if the house has one. Those typically need replacing every 5 to 10 years, so a 2019 house may be nearing its first.
Where the heater usually sits
In Texas generally, homes built within the last 30 years or so tend to have the water heater in the garage, and attics have been common for about 50 years. If yours is in an attic or a closet, the 2021 International Plumbing Code calls for a drain pan beneath it, with its drain run outside or to a drain.
Heather Glen pilot out or water lukewarm? Call or text us, day or night.
What do gas-side water heater repairs cost in Heather Glen?
A thermocouple, the usual fix for a pilot that won't stay lit, typically runs $125 to $250.
$125–$250
Replacing a thermocouple, typical range
A gas control valve typically runs $250–$450, and a pilot or igniter $50–$175. A manufacturer's parts warranty may still cover a 2019 water heater, so have the model, serial and closing date ready.
If the tank itself needs replacing, a City permit applies. The licensed plumber doing the job normally pulls it, and since the City doesn't publish the fee, ask for it to be shown in your price.
If you smell gas
Leave the house first. Don't flip switches or use a phone inside; from a safe distance call 911 and CenterPoint's gas leak line (opens in a new tab) at 888-876-5786. The water heater can wait until the gas company says the house is safe.
How it works from Kowald Lane
Call or text (830) 243-5644 and tell us what's going on; we answer 24/7. Expect a call right back, and a price before any work starts. Read us the model and serial from the label, and ask for the license number, which starts with M for Texas master plumbers.
Along Kowald Lane you can get water heater repair for a pilot that drops out, advice on gas and electric water heaters matched to what's on your label, water heater replacement if a tank fails early, water heater installation of a larger tank, tankless water heaters where gas supply and venting allow, and emergency water heater service for a leak at any hour.
2019 water heater on North Kowald Lane failing? Get your price now.
Questions homeowners ask
Could my 2019 Heather Glen water heater still be under the manufacturer's warranty?
It could be, since a manufacturer's parts warranty may still cover a water heater this young. Read the model and serial from the label and keep your closing date handy before any part is bought.
The pilot on my 2019 Heather Glen water heater keeps going out. What's wrong?
Usually the thermocouple, typically $125–$250 to replace, and sometimes the gas control valve or igniter. Note whether the pilot lights and then dies or won't light at all, and mention it when you call.
Does an attic or closet water heater on North Kowald Lane need a drain pan?
It does under the 2021 International Plumbing Code (§504.7), which calls for a pan wherever a leak would cause damage, with its drain run outside or to a drain. For a garage install, ask whether your spot needs one.
Is a 2019 water heater too young to replace?
In most cases it is: at this age one failed part is the normal problem, and a repair costs far less. A leak from the tank body is the exception, because a tank can't be patched.
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