Request Water Heater Service in New Braunfels

Use this form to request water heater service anywhere in New Braunfels, from the older streets around Landa Park to Veramendi, Mayfair and out FM 306 to Canyon Lake. Water actively leaking, or a smell of gas? Skip the form and call (830) 243-5644 now.

What should I have ready?

The form works with whatever you know. A guess is better than a blank.

• Your ZIP and, if you like, the street address.
• Gas or electric: there's a "Not sure" option.
• What's going on: tick every choice that fits, from "My water heater is leaking" and "I have no hot water" to "Repair my water heater", "Replace my water heater", "Install a tankless water heater" or "Something else".
• Where the tank sits and roughly how old it is, typed into the details box.

What happens after I press Send?

1. You land on a confirmation page once the request goes through.
2. You get a call right back at the number you entered, with a couple of questions about the water heater.
3. You get a price before any work starts, covering the water heater, permit and any code-required parts.
4. You decide. Nothing is scheduled until you say yes.

What should the price cover?

For a repair, the part and the labor to fit it. For a replacement in New Braunfels, expect the new water heater, the City permit (opens in a new tab), haul-away of the old tank, and any parts the 2021 plumbing code (opens in a new tab) calls for, such as an expansion tank or a drain pan. Ask for it itemized.

Will I get texts?

Only if you tick the box. Leave it unticked and every reply comes by phone. Reply STOP at any time to end texts; the privacy policy has the full terms.

Is my ZIP covered?

The form accepts New Braunfels' 78130 and 78132, Canyon Lake's 78133, Bulverde's 78163 and Spring Branch's 78070. A ZIP outside those isn't sent, so call instead and we'll tell you straight away. The full list is on the service areas page.

Last updated: October 2, 2026