Contact New Braunfels Water Heaters

The quickest way to reach us is the phone: (830) 243-5644, answered 24/7. If water is running across the floor, call rather than type. For anything less urgent, text the same number, tap Text Us, or fill in the quote form at the top of this page and press Send.

Want to give more detail up front, such as your ZIP, the fuel and what you're seeing? The request service form takes it all in about a minute.

What helps when you call?

A few plain facts make the call back quicker and the price more accurate. Rough answers are fine.

• Where the water heater sits: garage, attic, closet, utility room or outside, plus your ZIP.
• Gas or electric: a gas water heater has a metal flue pipe rising from the top. Not sure? Say so.
• What it's doing: no hot water, lukewarm water, a puddle, rusty water, popping, a pilot that goes out.
• Roughly how old it is: the date is often printed on the label on the side of the tank.

Calling about a rental or a parent's house? Give the address where the water heater is and a phone number for whoever will be there.

What happens after I call or text?

Tell us what's going on, and you'll get a call right back. You'll hear a price before any work starts, and nothing goes ahead until you agree to it.

Which areas are covered?

All of New Braunfels under ZIPs 78130 and 78132, on the Comal and Guadalupe County sides, plus Canyon Lake, Sattler and Startzville under 78133, Bulverde under 78163 and Spring Branch under 78070. Check your street on the service areas page.

Texts, email and privacy

Texts come only if you tick the box on the form; leave it unticked and every reply comes by phone. There's no office to visit and no email inbox, so nothing sits unread while your hot water stays off. The privacy policy explains how to stop texts at any time.

Last updated: October 2, 2026